MAKING A PURCHASE
Making a purchase could not be easier. Just browse our online store, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "Order" and you will be asked for a few details that we need to be able to satisfy the order.

We accept payment by Visa, Mastercard, Switch, Solo and Delta. You may pay online, using our secure 128bit encrypted server - you will see the internationally recognised 'golden padlock' in your browser at the payment stage to reassure you that your transaction is secure.

You can also order online but elect to pay by cheque or cash and print a copy to send off with your cheque or cash(registered post only).

DELIVERY CHARGES
UK: £3.95 for each item, (by first class royal mail or standard parcel service, depending on package weight/bulk) OUT SIDE THE UK PLEASE ASK FOR A QUOTE. 

Should you require express delivery, please ask us, and we will provide you with an 'at cost' shipping quotation.

DELIVERY SCHEDULE
We make every effort to send your order as soon as we can. Most items from stock are shipped within 24 hours, and most other items within 3-7 days. If an item is on backorder with our suppliers, it may take slightly longer, but if it is likely to take longer than 10 days we will always contact you to advise you so, and of course you may cancel your order at any point prior to despatch. We usually send items within the UK by first class Royal Mail or standard parcel service, depending on the size. We are happy to give you an 'at cost' quote for express delivery if required. If you need an item by a specific date, or need to check when you may expect your order, please email us at sales@eliseservices.co.uk  with the details.

Credit/debit cards will not be debited until the items are dispatched.

Please note that by ordering you are accepting delivery terms and conditions of our carriers; we do reserve the right to use any carrier of our choice. Our main carriers terms and conditions can be provided on request or viewed on their websites:
Royail Mail/Parcelforce: http://www.royalmail.com/portal/rm

BACK ORDERS
If your item is not in stock, we will back order for you. If there is likely to be a delay of more than 10 days or so, you will always be contacted with the option to cancel your order if you would rather not wait.

SECURITY: All credit/debit card details are processed on a secure server which uses the 128 bit industry standard SSL Certificate. When entering credit card details note the yellow padlock in the bottom right of the Internet Explorer window confirming that your details are being encrypted before sending to our secure server.

RETURNS: If you are not completely satisfied with the goods you receive you may return them unused within 7 days for a refund. We unfortunately are not able to refund postage and packing. This will only be refunded when goods have been incorrectly despatched by us.

PRICES: All prices include VAT at the current UK rate. We reserve the right to alter prices at any time due to changing conditions.

CONTACTING US: If you need to contact us you can e-mail sales@eliseservices.co.uk or telephone us on 01305 776913.

PAYMENT: You may pay by credit card, cheque or cash if sent by registered post. If paying by cheque the goods will be despatched as soon as the cheque has been cleared, about 7 to 10 days.

PRIVACY POLICY
Elise services do not and will not disclose any of your personal information to any third party, at any time, unless required to do so by law. :